Your Platform, Our Watch
Expert platform operations so your team can focus on what matters. 24/7 monitoring, proactive maintenance, rapid response.
“Our doubts are traitors, and make us lose the good we oft might win, by fearing to attempt.
The Ops Reality Check
You invested in a modern data platform. Now the real work begins, and your operational team needs to keep pace with business demand.
“Can someone look at why the dashboard is slow?
It starts with one request. Then another. Soon your data engineers are spending 60% of their time on support tickets instead of the strategic work you hired them for.
Your Team Is Stretched Thin
Data engineers spending nights firefighting instead of building. Every incident pulls focus from strategic work.
Spiralling Cloud Costs
No visibility into what's driving spend. Resources running 24/7 that should be scheduled. Surprise bills every month.
Single Points of Failure
One person knows how the pipelines work. When they're on leave, problems wait. Knowledge locked in heads, not systems.
Security & Compliance Risk
Patches not applied. Access reviews overdue. Audit requests take weeks to compile. Risk accumulating quietly.
The result? Burnout, technical debt, and missed opportunities
What We Manage
Comprehensive operations support across your entire data estate. We handle the complexity so you don't have to.
Platform Operations
Day-to-day management and optimisation of your data platform infrastructure.
Includes
- Performance monitoring & alerting
- Cost optimisation reviews
- Capacity planning
- Incident response & resolution
Data Pipeline Support
Keep your data flowing with proactive monitoring and rapid issue resolution.
Includes
- Pipeline health monitoring
- Failure remediation & retry
- Schema evolution management
- Data quality checks & alerts
Security & Compliance
Ongoing, ISO 27001 security management and compliance monitoring for your data estate.
Includes
- Quarterly access reviews
- Security patching & updates
- Compliance reporting
- Audit preparation & support
Analytics Support
Help your team get the most from your analytics and BI investments.
Includes
- Report development & tuning
- Dashboard maintenance
- User training & enablement
- Performance optimisation
Support Tiers
Choose the level of support that matches your needs. All tiers include access to our certified team and proven processes.
Essentials
Core support for stable, well-established platforms.
- Incident response
- Monthly health check
- Quarterly business review
- Email & ticket support
Professional
Proactive support for business-critical platforms.
- Everything in Essentials
- Proactive monitoring & alerts
- Weekly check-ins
- Priority support queue
- Dedicated Teams channel
Enterprise
Comprehensive support with dedicated resources.
- Everything in Professional
- Dedicated support engineer
- On-call escalation path
- Strategic planning sessions
- Custom SLAs available
Why DataSing
We're not just another managed service provider. We're the team that transforms the way your organisation makes decisions with data.
100% New Zealand Based
Local team, local hours, local accountability. No offshore handoffs or timezone delays.
We Built It, We Run It
Many of the platforms we manage, we also built. Deep architectural knowledge, not just runbook following.
Predictable Costs
Fixed monthly pricing. No surprise bills. We can host your environment to ensure your agreed cloud spend is part of the service.
How We Work Together
A structured transition that minimises risk and maximises knowledge transfer.
Discovery
Week 1-2We learn your platform inside out. Architecture review, documentation audit, runbook assessment.
Deliverables
- Platform assessment report
- Risk register
- Recommended improvements
Transition
Week 3-4Gradual handover with your team. Knowledge transfer, access provisioning, monitoring setup.
Deliverables
- Operational runbooks
- Monitoring dashboards
- Escalation procedures
Steady State
OngoingFull operational responsibility. Proactive monitoring, incident response, continuous improvement.
Deliverables
- Monthly health reports
- Quarterly reviews
- Roadmap recommendations