Knowledge Assistant
Your organisation has answers. They're just buried in SharePoint, scattered across intranets, and locked in people's heads.
“I am not bound to please thee with my answers.
Finding information shouldn't be the hard part
Your organisation has the answers. But getting those answers to the people who need them, that's where things break down.
"I've been here three weeks and I still don't know who to ask about leave requests. I asked three different people and got three different answers."
You feel stupid for not knowing basic things. The intranet is a maze. You've bookmarked 47 pages but can't find anything when you need it. You're afraid to ask your manager again because you don't want to look incompetent.
What if you've been doing something wrong for months because nobody told you the process changed?
"A customer is on the phone waiting while I'm searching through SharePoint trying to find the current fee schedule. By the time I find it, they've given up."
You've got 15 different folders bookmarked but nothing is where you expect it. The policy you found says "updated 2021". Is that still current? Your colleague gives different answers to the same question. Neither of you knows who's right.
What if you give a customer the wrong information and it comes back as a formal complaint?
"I spend two hours a day answering the same 10 questions from different people. I could send them a link but nobody can find anything on our intranet."
Your expertise has made you a bottleneck. Everyone knows to "just ask Sarah" instead of learning the systems. You can't focus on actual work because Teams is constantly pinging. You've written documentation that nobody reads because they can't find it.
What happens when you go on leave? What happens when you leave?
"Someone in my team gave a customer wrong information because they found an outdated policy document. It wasn't their fault. The old and new versions look identical."
You've got multiple versions of the same document across different systems. Nobody knows which is authoritative. Policies get updated but the old versions don't disappear. Training new staff takes months because there's so much tribal knowledge.
What if the inconsistent information causes a compliance issue that lands on your desk?
The hidden cost of inaccessible knowledge
These aren't just annoyances. They're measurable drains on productivity, expertise, and morale.
The average knowledge worker spends 2.5 hours daily just looking for information they need to do their job.
Majority of employees report that finding internal information is harder than it should be.
New employees take 8-12 months to reach full productivity. Much of that time is learning where information lives.
Subject matter experts spend 5-15 hours weekly answering routine questions instead of strategic work.
The compounding effect
Each of these problems makes the others worse. Experts spend time answering questions → less time creating documentation → documentation gets stale → more questions to experts → experts burn out → institutional knowledge walks out the door. It's a vicious cycle that a single intervention can break.
An AI front door for your organisation's knowledge
A conversational interface that connects people to the information they need, without having to know where it lives or how it's structured.
Ask in plain language
No special syntax. No keywords. No search tricks. Just ask a question like you'd ask a helpful colleague.
“What's our policy on flexible working?” returns the current policy with relevant excerpts and links to full documentation.
Every answer cites sources
No black-box answers. Every response includes citations. Click through to verify and read the full context.
Answer cites “HR Policy v3.2, Section 4.1” with a direct link to the source document in SharePoint.
Enterprise knowledge, consumer-simple access
Behind the simple chat interface is a sophisticated system that connects, indexes, and synthesises information across your organisation.
Connect your knowledge sources
We index your SharePoint, intranet, document management systems, wikis, and structured databases.
Not a data migration. Your content stays where it is. We create a unified search layer that respects your existing systems and permissions.
One interface to all your knowledge. No more hunting across systems.
Understand the question
Natural language processing figures out what the user actually needs, not just keyword matching.
"What's the process for requesting equipment over $5K?" and "How do I buy a laptop?" might have the same answer. The system understands intent.
Users ask questions like humans. No special syntax or search tricks required.
Retrieve relevant content
Semantic search finds the most relevant information across all connected sources.
Not just documents that mention the keywords, but documents that actually answer the question. Ranking considers recency, authority, and relevance.
The right information surfaces first. Every time.
Generate a cited answer
AI synthesises information into a clear, direct answer with clickable citations.
Every claim links back to source documents. Users can verify anything with one click. No black-box answers.
Answers you can trust because you can check them.
Respect access controls
Answers reflect only what the user is authorised to see based on your existing permissions.
HR staff get full policy details. General staff get the summary appropriate to their role. No information leakage.
Enterprise-grade security without extra complexity.
Learn from feedback
SMEs can flag answers as incomplete or incorrect. The system incorporates corrections.
When an expert says "actually, the policy changed last month", the system learns. Future queries get the updated answer.
Gets smarter every day based on real usage.
Measurable improvements, immediate impact
A knowledge assistant doesn't just feel better. It delivers quantifiable results you can see in weeks, not months.
SMEs get their time back. The questions that used to interrupt their day are now answered instantly.
One government agency reduced their IT helpdesk ticket volume by 72% within 3 months of deploying a knowledge assistant.
What used to take 15 minutes of searching now takes 15 seconds of asking.
Customer service teams report average query resolution dropping from 8 minutes to under 1 minute for policy questions.
Everyone gets the same answer to the same question. No more "depends who you ask."
Eliminates the risk of different staff giving conflicting information to the same customer.
New starters become productive faster because they can find answers without waiting.
Reduces the 8-12 month time-to-productivity by eliminating the "learning where things live" phase.
Concerns we hear, and how we address them
Every answer includes citations to source documents. Users can verify with one click. More importantly, answers are bounded to your actual content. The system can't make things up that aren't in your knowledge base. And when something is wrong, SMEs can flag it immediately.
The system respects your existing access controls. A finance officer only sees finance information. A new starter only sees what new starters should see. We deploy on Azure within NZ boundaries. Your data never leaves your jurisdiction and never trains external models.
Good. Documentation exists to be useful, not to be read cover-to-cover. The goal is getting people the right information quickly. Every answer includes links to full source documents for those who want the complete context.
Traditional search requires users to guess the right keywords. A knowledge assistant understands questions in natural language. The difference in adoption is dramatic: people actually prefer asking questions to crafting search queries. Usage data from deployments consistently shows 5-10x the engagement of keyword search.
Related capabilities
Knowledge assistants often integrate with these complementary solutions.